{"id":2425,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T18:13:42","guid":{"rendered":"https:\/\/164.92.128.162\/faq\/"},"modified":"2022-08-18T18:55:55","modified_gmt":"2022-08-18T16:55:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/ruralourbano.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<div id=\"gap-2064997120\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2064997120 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-4090125758\" class=\"text\">\n\t\t\n<p style=\"text-align: center;\"><span class=\"linkverde\" style=\"font-size: 115%;\"><strong>\u00bfDo you have any doubts?<\/strong> <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 115%;\">Here we answer the most frequently questions.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 115%;\">If you need even more specific information please send us an email at<\/span><span style=\"font-size: 115%;\">\u00a0<\/span><span style=\"font-size: 115%;\"><a href=\"mailto:info@164.92.128.162\"><strong>info@164.92.128.162<\/strong><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 115%;\">we will reply to you as soon as possible.<\/span><\/p>\n\t\t\n<style>\n#text-4090125758 {\n  font-size: 1.25rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-442468570\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-442468570 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-middle\"  id=\"row-947043019\">\n\n\t<div id=\"col-601277487\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3344532997\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3344532997-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-find-out-which-allergens-are-in-the-products?\" aria-expanded=\"false\" aria-controls=\"accordion-3344532997-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I find out which allergens are in the products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3344532997-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3344532997-label\" >\n\t\t\t\n<p>All our products showed at our Rural o Urbano <a href=\"https:\/\/ruralourbano.com\/boutique\/\"><strong>boutique<\/strong><\/a>\u00a0have the corresponding allergers and composition information detailed.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2308973757\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2308973757-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-should-i-keep-your-products-if-i-am-not-going-to-consume-them-at-the-time-of-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-2308973757-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How should I keep your products if I am not going to consume them at the time of delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2308973757-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2308973757-label\" >\n\t\t\t\n<p>Most of our Rural o Urbano range of products are dry. That means that it is very important to keep the product in question a cool place, without direct sunlight and properly stored.<\/p>\n<p>Having say that, we strongly recommend you keeping cheeses and\/or some sweets that are fresh products in the refrigerator.<\/p>\n<p>NB: All our products have te expiraci\u00f3n date detailed on their packaging.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3541395034\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3541395034-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-products-that-are-not-made-in-the-province-of-lugo?\" aria-expanded=\"false\" aria-controls=\"accordion-3541395034-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you have products that are not made in the province of Lugo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3541395034-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3541395034-label\" >\n\t\t\t\n<p>The main goal of Rural o Urbano is to be an extra channel of visibility and sale of our local products of Lugo province. We invite you to visit our <a href=\"https:\/\/ruralourbano.com\/boutique\/\"><strong>boutique<\/strong><\/a>.<\/p>\n<p>Now, we are losers of a good Galician products that com from any geographical Point in our autonomus Community. We also like to complementa our day to day with an original range of lifestyle elements that perfectly describes our character. For this reason we also \u00a0have an <strong><a href=\"https:\/\/ruralourbano.com\/cat\/productos-exclusivos-lifestyle\">Exclusive &amp; Lifestyle<\/a> <\/strong>family products specially designed for this.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1347618099\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1347618099-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-customize-a-gastro-pack?\" aria-expanded=\"false\" aria-controls=\"accordion-1347618099-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I customize a Gastro Pack?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1347618099-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1347618099-label\" >\n\t\t\t\n<p>Nowadays is still not possible to customize our <a href=\"https:\/\/ruralourbano.com\/cat\/picnic-packs\/\"><strong>Gastro Packs<\/strong><\/a>. We will announce news very soon.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-534982672\" class=\"accordion-item\">\n\t\t<a id=\"accordion-534982672-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-type-of-packaging-will-i-receive-with-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-534982672-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What type of packaging will I receive with my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-534982672-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-534982672-label\" >\n\t\t\t\n<p>Rural o Urbano works with packaging materials that respect the environment. Our goal is to have 100% sustainable materials with which you can also give them a second use.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2824965591\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2824965591-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-time-does-my-order-take-to-arrive?\" aria-expanded=\"false\" aria-controls=\"accordion-2824965591-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How much time does my order take to arrive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2824965591-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2824965591-label\" >\n\t\t\t\n<p>El env\u00edo y entrega de nuestros pedidos se realiza en las siguientes 24-48h.\u00a0Los env\u00edos a las islas (Canarias y Baleares) ser\u00e1n de 72h.<\/p>\n<p>Rural o Urbano tan s\u00f3lo expide pedidos de lunes a mi\u00e9rcoles para asegurar la entrega como muy tarde los viernes o s\u00e1bados.<\/p>\n<p>Los pedidos recibidos en jueves, viernes, s\u00e1bado y domingo ser\u00e1n preparados y expedidos a partir del lunes (inicio de la siguiente semana).<\/p>\n<p>Cuando recibimos tu pedido, \u00e9ste necesita 24h horas para ser gestionado, preparado en nuestra sede y expedido hacia el destino correspondiente.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2783918977\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2783918977-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-do-i-do-if-i-do-not-receive-my-order-within-the-expected-time?\" aria-expanded=\"false\" aria-controls=\"accordion-2783918977-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What do I do if I do not receive my order within the expected time?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2783918977-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2783918977-label\" >\n\t\t\t\n<p>Trabajamos con agencias de transporte l\u00edderes en el pa\u00ecs. Pero puede ocurrir que algunos plazos de entrega posean demora. De ser ese el caso, rogamos te pongas en contacto con nosotros para poder resolver el problema lo antes posible.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2129688526\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2129688526-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-outside-of-spain?\" aria-expanded=\"false\" aria-controls=\"accordion-2129688526-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you ship outside of Spain?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2129688526-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2129688526-label\" >\n\t\t\t\n<p>Currently we still do not manage orders from abroad. We hope to be able to do it very soon.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-232269979\" class=\"accordion-item\">\n\t\t<a id=\"accordion-232269979-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-my-order-arrives-beaten-up-or-in-bad-condition?\" aria-expanded=\"false\" aria-controls=\"accordion-232269979-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What happens if my order arrives beaten up or in bad condition?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-232269979-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-232269979-label\" >\n\t\t\t\n<p>Aunque Rural o Urbano utiliza un packaging seguro, siempre pueden ocurrir incidencias.<\/p>\n<p>En el caso de recibir una entrega con un evidente desperfecto, rogamos la rechaces y dejes constancia al transportista para que \u00e9ste pueda notificarlo en el albar\u00e1n de entrega. Este pedido ser\u00e1 transportado de vuelta a nuestra sede para poder ser nuevamente gestionado y enviado lo antes posible.<\/p>\n<p>No dudes en ponerte en contacto con nosotros para poder solucionar la incidencia de una manera eficaz y personalizada.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1643586297\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1643586297-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-any-other-questions-that-are-not-answered-in-our-faq?\" aria-expanded=\"false\" aria-controls=\"accordion-1643586297-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you have any other questions that are not answered in our FAQ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1643586297-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1643586297-label\" >\n\t\t\t\n<p>We want to resolve any possible questions, so please contact us through our email info@164.92.128.162 or by phone 654 18 30 01.<\/p>\n<p>You can also send us an email through our <a href=\"https:\/\/ruralourbano.com\/en\/contacto\/\"><strong>contact form<\/strong><\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-947043019 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-947043019 > .col > .col-inner {\n    padding: 0px 0px 0px 60px;\n  }\n}\n<\/style>\n<\/div>\n\t<div id=\"gap-1741985128\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1741985128 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2425","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ruralourbano.com\/en\/wp-json\/wp\/v2\/pages\/2425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruralourbano.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ruralourbano.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ruralourbano.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruralourbano.com\/en\/wp-json\/wp\/v2\/comments?post=2425"}],"version-history":[{"count":0,"href":"https:\/\/ruralourbano.com\/en\/wp-json\/wp\/v2\/pages\/2425\/revisions"}],"wp:attachment":[{"href":"https:\/\/ruralourbano.com\/en\/wp-json\/wp\/v2\/media?parent=2425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}